Suite 7, 50 Sherwood Road, Toowong, Queensland 4066
We are committed to protecting the privacy of patient information we collect and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, cyber security legislation and the Information Privacy Act 2009 (Qld) (referred to as privacy legislation).
This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint if you are concerned there has been a breach of privacy legislation.
From time to time, we may make changes to our policy, processes and systems relating to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.
When you first attend Cosmetic Medicine Centre, we will ask you to provide information (for example, contact details) and ask you to confirm you consent to the collection of your information. This means that you are providing consent for the practitioners and staff to gather, access and use your personal health information to facilitate the delivery of healthcare to you. Your personal information will only be accessed by practitioners and staff who need to do so for the purpose of providing healthcare to you.
We will seek your express consent before using your information for any purpose not directly related to your healthcare.
We collect personal and sensitive health information that is necessary for the provision of healthcare. This may include, but is not limited to:
We primarily collect information directly from patients. In certain circumstances, and with appropriate authority, we may also obtain information from third parties such as other treating practitioners, hospitals, or diagnostic service providers. In limited situations, we may also collect information from other people, such as your relatives or friends.
Clinical images: We may also take photographs or images with your consent obtained at the time.
We may use or disclose your personal and health information for the following purposes:
We will communicate with or about you using the following methods – SMS/text messaging, email, secure messaging, encrypted messages. This may include your personal and health information.
We do not disclose personal information to overseas recipients unless it is necessary for the provision of care and appropriate safeguards are in place, in accordance with Australian Privacy Principle 8.
We are committed to continuously improving the quality of our services and supporting clinical education. We may use your information in the following ways:
Quality Improvement and Staff Education: We may use patient information for internal audits, staff training, and clinical review, de-identified where practicable. These processes help ensure we maintain high standards of care and safety.
Research: From time to time, we may participate in medical research projects. If identifiable information is required, we will seek your express consent before sharing your data. You may be contacted by a member of our team to discuss a research opportunity, but you will never be contacted directly by researchers unless you have provided consent. We will only provide identifiable information for research if the project has appropriate ethics approval and meets legal and privacy requirements.
De-identified Data Sharing: We may contribute de-identified health data to health improvement initiatives or registries. This data cannot identify you and is stored securely. If you do not want your data included in these de-identified datasets, please inform our reception staff.
Marketing: We will not use your personal information to market goods or services directly to you without your express consent. If you do provide consent, you may opt out of receiving marketing communications at any time by notifying us in writing or using the unsubscribe function.
We will take reasonable steps to ensure your personal information is accurate, complete, up to date and relevant. We implement robust technical and administrative measures to protect personal information from misuse, interference, loss and unauthorised access, modification, or disclosure. These measures include:
Information is retained in accordance with applicable legal and professional obligations. Information no longer required for the purposes it was collected after the minimum period for retention has passed, will be destroyed in a safe and responsible manner as required under privacy legislation.
You have the right to access your personal information. To request access or corrections, please contact our Practice Manager in writing.
We will respond within 30 days. A small fee may apply to cover administrative costs (but you will not be charged for making the request).
We will respond to such requests in accordance with applicable privacy principles and legislation.
If you have any questions or concerns about how your personal information is handled or want to request access to or correction of your information, please contact:
The Practice Manager
Cosmetic Medicine Centre
Suite 7, 50 Sherwood Road
Toowong Qld 4066
07 3870 0111
enquiries@cosmeticmedicinecentre.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
This document was updated on 27/10/25. We review this privacy policy at least annually, or when there are changes to operations, legislation, or relevant technology. Significant changes may be communicated to patients via email, in the practice, or on our website.
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